So i send countless tickets to gms without any real answer rather than to post my problem here. I ordered a faction change with points so i can change from horde , i make the change and i log as a human everything is good, after a minute i get disconnected and when i logged in i was horde again without the faction change icon and it seems my points have gone to complete waste. I am new to the forum my character name is kristof and my only hope is that i really get support and get a new faction change if not a refund to my points.

