Banned but not banned, WTF??

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January 10, 2017
Proeliun13

Banned but not banned, WTF??

I tried to login today and I found this message:

http://i.imgur.com/48tsQRh.jpg

But when I go to Support to make a ban appeal I didnt found a ban to appeal. So... Anyone know if this is a bug or something like? I cant login with ANY ACCOUNT! All were banned, so wtf????????
January 10, 2017
Zelta

Might be an IP ban. Does your account web status show as banned? That is the one that matters.
If not, are you using a VPN? Have you tried logging in from another network?
January 10, 2017
Proeliun13

I am not using VPN, I can login in the website normally and I dont see the banned status.

Edit: I made login in Warmane from a seaside town and now I am in another city.
January 11, 2017
Zelta

Quote:

Originally Posted by Proeliun13

I am not using VPN, I can login in the website normally and I dont see the banned status.

Edit: I made login in Warmane from a seaside town and now I am in another city.

If the web does not state that you are banned, your individual account has not been banned.
Your current IP might have been used for advertisement / SPAM purposes sometime in the past and it was banned to prevent further abuses. Your IP looks like dynamic, turning your router off for a few hours / turning it back on might give you a new IP address.