LVL 25 guild and Unable to buy rewards and no achievments?

So My guild have reached level 25. When I tried to buy the golden lion ''Reins of The Golden King'' which is supposed to be a reward after reaching lvl 25.
*There are many achievements and rewards that should be unlocked by leveling up guild. When I opened it, i didn't seen any of it. I hope that someone will fix this bug.

I already made a ticket and dont know if its bug or not. Here's a video of more details for you.
https://www.youtube.com/watch?v=RgUB...ature=youtu.be
https://www.youtube.com/watch?v=RgUB...ature=youtu.be
https://www.youtube.com/watch?v=RgUB...ature=youtu.be