Cant Create ticket

Hello guys,today i purchase trinkets with coins,but i confused them ,i just want switch my trinkets .Gm told me to go section Support and create ticket ,but when i try to creat it its writing me " invalid ticket type selected" and i cant creat ticket...what to do ty guys .

support ticket for misbuy is available only for premium account ( donor)
If you are not Donor then you have to send an email to [email protected] to get Coins refund. Be fast, you have only 24 hours !

it`s ready,i am just waiting and i am in game ,ty :)