My Old Account

I have opened 2 tickets in game have been told to come to the website and to send an email to [email protected] and have had absolutely no luck and not really any help. I made a new account yesterday because I couldn't remember my old username. It's been about a year since I played. I have a level 50 some Human Holy Paladin named Zamaroth on Lordaeron that I would like to play again, don't really want to start new. I am more than 90% sure I know the password to it just can't for the life of me remember the username and have tried about 10 different ones. I can give any and all details or questions you might have about the account. I need help getting Zamaroth back! Please help me, I really like this server.