Cant skip que as premium meber.

Hello,
i have donated like £40 over past, iam a premium member yet i can never skip ques why?
i have sent support to [email protected] but i don't think they have even read till now.
need help please.

It's [email protected] , support will get to you as soon as possible.

2 days still waiting for a reply,
Cant skip que even if i paid...

3 days, waiting for a reply
cant skip que even if i paid

4 days , waiting for a fix
cant skip que even if i paid