Unlootable Prince in Karazhan ticket still open

So Im unsure whether go for bugtracker or if this issues will ever get adressed, but we made an ingame ticket on Thursday and still no answer on that -
" Hello.
So we killed Prince in Karazhan 5min ago (while I was Loot Master for whole run) and we all saw loot: Hero Helmet, Decapitator and Magi spelldmg cloak. Then one of our memebers left the raid and nobody in raid can now see the loot window of Prince corpse. We are all stucked in Loot animation kneeling down, seemingly in lag.
Our raid ID is 209093 for this Karazhan run.
http://imgur.com/a/zd80R
https://www.twitch.tv/videos/150394844 "

This ticket has been open since Thursday roughly 10PM server time, still no reaction.
Is there a chance to get our loot? We have screenshots and even stream of it dropping, but it bugged out before we distributed. Or how to act in those situations if they should occur in the future again?