a problem with my toon

so, i cant make a tick for suport ( only ban appeal) i decided to make a topic here , maybe someone see it and help,
i did the transfer for the horde and now ppl cant PM me and Invite me and ecc becouse of oposite faction error.
i tryed to serch my toon on the armory from site and here i see that there is and shaman horde la 1 with the same name , and i think this is the problem , so maybe Gm or someone reset the name of this shaman lv 1
this is the armory img
ty
https://ibb.co/ijcqNa