Faction changing

Hey guys,

I'm trying to faction change from horde to alliance, but it doesn't work on the website. I can't select a character race and appearance making it unable to complete the transfer. Tried asking a GM, but wasn't getting any replies to my ticket. Any one know how to work around this?

thanks,

you need to create an Ally level 1 with same class to be able to move your Horde characters to Ally.
Why? so the system will give you the same appearance and race of the lvl 1 character you made

At the moment it is free and it works only "from Horde to Ally", not viceversa ( it is NOT reversible)