I can't faction change from Horde to Ally

I got a blood elf rogue and when I go to Services > Outland > "Char name" > Coins > Faction change > SELECT CHARACTER.

I can't see anything on that list. I should be able to choose which race I want to change to.

I then try to faction change anyways and gets the response: "Select a character of the opposing faction to continue."

I am having the same issue, anyone know whats up? Edit: I figured it out, you have to make a character of the opposing faction with the characteristics you want first. Then go to faction change and select that character as your template basically.

Make a level 1 Alliance Character then you will be able to change Faction