Item refund policy for scamming
Hello,
today I was scammed, the so-called "crafter" took my mats and disconnected to never reappear again. I tried to add him in friendlist to know when he's back online : player not found, which means he deleted his character right afterwards (lv70 full blue geared), which probably means he used a hacked account to scam me of 10 primal life.
I have solid screenshot evidence of each step in the trade (agreement, item trade, trade complete, player gone)
I have submitted a ticket with everything but i'm here to ask : can I hope to see my 10 primal life back considering 1) the strong evidences I provided the staff and 2) the fact that banning his account is probably pointless since it's probably a hacked one ?
thanks