Outland.The friend's account is stolen, today

Greetings.
He wrote in the support, and I would like to know, how long this will be decided
He played and his disconnect, he immediately restarted, but already wrote the wrong password.On the email came, that the email was changed, but he did not do it.This happened around 15:30 Moscow time
Now, when he try to sign in, already write : "WoW account has been closed and is no longer available for use"
If you need information of a friend's account, I can provide.
He doesn't want to create many accounts, so I'm writing from my account


Sorry for mistakes

Thank you in advance

your friend need to contact "Warmane Support Team" at [email protected].

He already wrote. I wanted to know how long it would take to resolve this issue