After buying in store: missing key to TK 25m but q is complete

The problem:
I bought character Lyben mage in store (https://armory.warmane.com/character...utland/summary) When i logged in there was nothing in bags (or bags) and also all keys was lost. I had 100g so I bought atleast mount and had to buy all keys for heroics again. But today we went TK 25m and I couldnt get in. So i found out, that the The Tempest Key (http://wowwiki.wikia.com/wiki/The_Tempest_Key) was deleted as well and I cant take q because it was already done, I have title Champion of the Naaru (http://imgur.com/a/IQo1v) so that mean q was finished. Can you pls sent it to me new one in mail box or something?

Thanks

Lyben

he did not deleted any keys, he just sold the character "witthout invenctory" = no bags, no banks

Open a ticket in-game, a GM will help you out with Raid key you miss

Thanks, I already did :) Will wait than. Do you know how long is it takes? Its been 2 days

OK, so ticket doesnt help: http://imgur.com/a/oq3up

pls any GM or someone who can help? I would like to progress TK with my guild. And it´s not my not my fault

Thanks