Didnt receive my Coins from Donation

Hello Guys ....
im already donated 2 time today .... first time I passed it from OneCard and receive 10 Coin .... sec time i did same Donate 10 coin i found Discount
my Balance in oneCard but i didnt receive Coins ..... and i have Screen shot from OneCard in Gmail told me Successful process
So can i get my Coins back Please

contact [email protected] with the following infomarion:
Warmane account name
Method of donation
Email on the payment processor account
TransactionID / OrderID
Amount donated
Date of donation