Problem after donating *Money withdraw,no coins received*

Greetings,today my brother attempted to donate 11 coins via "Using Card>Visa" option.In the moment he pressed the button to make the donation,he received alert "Donation Unsuccessful".Right after he received that message,he checked his money in his card and even though it said "Unsuccessful" your feature consumed the money for the donation and there are no coins in his account "Lisprofes".We waited more than 30 minutes and still nothing added to his account.Luckily it's a small amount of funds,but what would happen if he decided to donate like 100 euro or something...Thanks in advance!

Money got refunded to the card and we tried donating again,it was successful this time! :)