[ANSWERED] Scammed when buying a character

Hello, I would like to know if I could contact the person in charge of these issues because I think that the person who is attending my tikets does not understand the seriousness of the situation, the 9th of this month (keep in mind that it is already 24) I bought a druid character in the TBC expansion for 228 coins, the problem is that the character does not have everything he said in the sales description, for example he said he had unlocked the 280 epic flight form and when entering the game I realize that it is completely false, I would like to make a claim to have the character removed from the account and that my 228 coins be returned to me or that they give me the 280 epic flight form, thanks and sorry for my bad english y use translator.

I forgot to say that I have not received any kind of solution in these 15 days.
And I have all the screenshots that show what I'm saying.

Why didn't you check the character at the armory? Were you to lazy to a simple followup or did you just not care?

yes, I have reviewed the character in the armory, but for example in armory does not seen if it has or not unlocked the swift flight form and in the description of sale said that he had

You should have been more careful, we cannot help you here. Please continue to attend your tickets.