Character dissipated

Dears,

I was trying to submit a ticket but it didn't let me telling me that I need to select a category (the only category available is ban appeal) and I do not have any ban apeal to do so i decided to Post my issue on the forum

I last played on the Outland server several hours ago with my character Handar, I now logged in and he is gone, can you please help me resolve this issue. would be great if someone culd help me

Thank you for your cooperation
Best

In the realm selection i can see that i have 4 characters but when i actually log in the realm it shows only 3