I can not recover my old account.

I regret if it is not the right place to create this space in the forum.

As it is well known, recovering the account as far as I understand has been with the mail and / or username ...
In my case I can not remember the user name and when applying "eh forgotten my username" when placing my email, which specifically says, that a message will be sent according to the email where the account is created, when the time passes it does not arrive said email, I tend to vague memory in remembering my username and when using it, it is supposed that an email should arrive to my account but it does not happen either, since it affirms to me to say that if it was sent and that an account was created under that email, since in any tray I get, or in junk mail or inbox.
I come to you as a staff to solve this problem, I emphasize that my account is not suspended as far as I understand since I was never notified, let alone banned.

I was told to go to the account / support page to apply the ticket but do not create or send that process.

I have been trying to recover my account for several months, since I belonged to her a few years ago, and I just stopped playing for studios, for less details I had to create another account and play from it while using another email and to be able to communicate with you.
Personally I would only like to recover such things or characters if possible, since it consisted of time and dedication despite having another account that is currently being, without more comment.
Thank you