Help with transfer cos create ticket is not working..

Hi, and sadly( loved your blizzlike server....) i have to transfer to outland realm due to server merge and i have plenty of items in mail and i cannot withdraw em from mail. As i read, if i do transfer i will lost all these items so please help me to solve this problem, thx
sadly i cannot choose any other category than Ban appeal even i dont have problem with ban (your create ticket form sux.. sorry) but anyway all the time just telling me Your ticket information contains illegal characters, try again....