Ragnaros

How can I get back my characters from ragnaros ? I apologize if there is an answer but i cant find it.

Ragnaros and Deathwing have been merged into 1 realm: Icecrown.
Players had 1 years of time to move their characters to the new realm.

it should be too late to recover your old chaarcters but you may try to contact [email protected] as last chance ( or opening a ticket on website if you are premium)

Thank you ! I send message im waiting for the answer.