I need Help

So I decided to come to play wow again, but when I try to log on my account my chars are dissapeared then I looked mine Shop History and I saw that the Realm Ragnaros is gone and my character was there. I got proofs of spending stuff I can send ss and my few ss of my gear it was Human Paladin name Paladinzy
If I can contact staff member in Private and talk if anything can be done

send an email to info@warmane to see if it is still possible to recover your old characters ( or open a ticket on website if you are premium)