[ANSWERED]Auction House bug

Hi there!

I have a recurrent problem with my Auction House sales. The thing is that I receive a mail saying that my sale has been succesful and that I will receive the money in the short term, but I never receive the money, nor my items back.
I can also show some screenshots if it helps to solve this problem.

Thank you very much in advance!

Edit 1: You can see some screenshots below. Maybe it is only a coincidence, but the "bugged" AH sales come from the same 2 characters. Are they cheaters?

Cheat/Bug 1: Takeshii 4g sale.
https://imgur.com/a/RUzJ1 https://imgur.com/a/RUzJ1

Cheat/Bug 2: Takeshii 3g sale.
https://imgur.com/a/dX2w3 https://imgur.com/a/dX2w3

Cheat/Bug 3: Aamubouneri 3g30s sale.
https://imgur.com/a/KmWGV https://imgur.com/a/KmWGV

Cheat/Bug 4: Aamubouneri 3g50s sale.
https://imgur.com/a9Rz73x https://imgur.com/a9Rz73x

Make an in-game ticket regarding it.