Cheat/Bug at the AH

Hi there!

I have a recurrent problem with my Auction House sales. The thing is that I receive a mail saying that my sale has been succesful and that I will receive the money in the short term, but I never receive the money, nor my items back.

You can see some screenshots below. Maybe it is only a coincidence, but the "bugged" AH sales come from the same 2 characters. Are they cheaters?

Cheat/Bug 1: Takeshii 4g sale.
https://imgur.com/a/RUzJ1 https://imgur.com/a/RUzJ1

Cheat/Bug 2: Takeshii 3g sale.
https://imgur.com/a/dX2w3 https://imgur.com/a/dX2w3

Cheat/Bug 3: Aamubouneri 3g30s sale.
https://imgur.com/a/KmWGV https://imgur.com/a/KmWGV

Cheat/Bug 4: Aamubouneri 3g50s sale.
https://imgur.com/a9Rz73x https://imgur.com/a9Rz73x

Thank you very much in advance!

When you sell something, you get that message first and in 1 hour you get another message with gold. First message does not disappear. The 2 messages at the top still have red timer near them, it means the gold has not been sent yet. But you should have received gold for the other 2 in separate messages already. If there were any other messages with gold, it was those.

Thank you for your quick response. Unfortunately, I do not receive the gold neither the item back.

Are you sure you did not take any gold at all from mailbox before making the screenshot?

There have been forum threads about this before so such problem exists. But I have never noticed it happening to me. The only thing you can do is reporting it on bug tracker.