What the actual fruuuuk ?

So i just went too check on my icecrown acount and aparrently i lost all my characaters ( including lvl 80 Mage/Priest/Warrior/Dk) one of them was already full epics, i wanna know what happened. Also all my blackrock characters were erased 2. I was thinking about donating so i could sell those same characters on the store but this threw me off completetly , help pls ?

I even have the " confirmation " when i buyed my 2 handed ICC heroic sword with 30 vote points


https://assets.bwbx.io/images/users/...v0/1000x-1.jpg