[ANSWERED]Problem to account HELP

hello I get in touch, to see if you can help us, I have a friend that we were playing and the game was disconnected. has begun to connect and disconnect his character.
After two or three times he left the guild.
now he does not let him access the game could someone help us?

hola me pongo en contacto, a ver si nos podeis ayudar, tengo un amigo que estabamos jugando y se le a desconectado el juego. a empezado a conectarse y desconectarse su personaje.
al cabo de dos o tres veces a salido de la guild.
ahora no le deja acceder al juego alguien podria ayudarnos?


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now we are seeing that it is banned by advertising,
what advertising? Has not any publicity been reviewed? his character is wanny, if you want to know more data I can provide

ahora estamos viendo que pone que esta baneada por publicidad,
que publicidad?? no ha echo ninguna publicidad podrian revisarlo? su personaje es wanny, si quereis saber mas datos os los puedo facilitar

Create a ticket in-game a Game Master will help you with that.