Collect points item bug

recently i collect my point for a 2handed sword [Voldrethar, Dark Blade of Oblivion]. i already open ingame ticket, it says that i need to delete my cache and wtf. i already did it and nothing work. it show a question mark item in my bag, and i cant equip the sword with right click on it. i have to drag it to the weapon slot. and still my skill say that "req melee weapon". and its normal when i use my heirloom weapon.

http://thumbs2.imagebam.com/62/2d/78...a937485304.jpg http://thumbs2.imagebam.com/90/e2/1b...9937485814.jpg http://thumbs2.imagebam.com/a1/2c/ef...8937486204.jpg

np: first pic - weapon equipped // second pic - skills desc on bottom right // third pic - item in bag

uppp upp still dont work, already try everything. delete the cache and wtf. close the game. resetart the pc

Thar particular item doesn't work: https://www.warmane.com/bugtracker/report/69497

I recommend you try to get a refund of those points, arguing that the item is known not to work.

i vote my second item [Voldrethar, Dark Blade of Oblivion] and still it cannot be used. it show question mark in my bag and requires melee weapon when equipped. its been 1 month since i got this bug. and i tried again today, and it still bugged. someone already reported it from 6 month ago and dev havent fixing this bug.

what a waste 36 days of my vote point. and no chance to refund?

https://imgur.com/a/4HxvZ4q

I have that sword on my paladin and I don't have this issue at all.