Looking answers about the decommission of Neltharion

1) People who spend coins will have compensation?

2) "For the remaining players on the realm, we offer the possibility to continue playing on our Mists of Pandaria realm, Frostwolf or downgrading their characters and allowing them to play on Icecrown. All characters will be duplicated and will be available on Frostwolf or Icecrown to play." Proterean

Why I can't select the 'Icecrown' at expansion conversion at services? The only choice is 'Frostwolf'.