Possibly Bugged

I believe my character Rocnoc may be bugged. I am unable to mount while inside the major cities even after refreshing and logging in and out for multiple days. I am aware you can't mount while inside of the shops or any of the other random buildings. I can however mount up outside city walls and walk back in while still mounted. Also tonight a player randomly cast Renew on my character and it was only healing for 60's each tick. The player was level 80 that cast the spell on me and said I was most likely bugged. I was hoping that someone could look into my player file and see if it is indeed bugged and possibly fix it. Getting around is a complete hassle and if I can't receive the full effect from healing I'm kinda screwed...not to mention if there are other bugs I am unaware of. Thank you.

Make a support ticket in game.