Unable to have Ban Appeal processed
Hi everyone,
I was suspended for win-trading in 5v5. The problem is, that I did not partecipate in the win-traded games. I was only inside the team, but I was not playing with them (and the GMs have clear proof of this through my match history). I opened a Ban Appeal, with a clear explanation as to why I was not involved and how to verify my statements.
After 3 days of waiting, I was given a copy pasted answer: "we confirmed you used illegal programs". As in, nobody went through the trouble of even reading the ban reason, let alone verify it. I opened a second ticket, explaining that the GM answering the ticket must have mixed up two ban appeals. After 2 days of waiting, and after the status of my ticket was switched from "Open" to "Pending", the ticket was "auto-closed due to no GM answering within 50 hours".
I opened a third ticket and sent an email to [email protected] but was given no answer. Meanwhile, I have stayed banned for over 1 week for something I was not a part of. At minimum, I wasted a week. At worse, I wasted hundreds of hours of play.
I don't really have any hope of getting help through the forum at this point, as it is not even the right place to get help in the first place, but I feel sorta out of options here.
