Need staff help Transferring old character from Medivah

So...I have not logged in in more than a year but I followed the transfer character guide. My two characters are still not in the Outland. Also, when you can look at this issue I have another problem. My banking character which probably has tons of expensive mats and things on it was not 19 and I cannot conduct a transfer of him at all. So because it has been so long since i played here obviously I was not able to smartly move the things from my banking toon over to one of the two mains. I really need those things please to pick up where I left off. Medivah characters are Anthraxx and Luminosity bank toon is Borka. Any help would be really very cool please.