Asking to discussion

Hello guys i have a question's to all of you who reading this post.
Did you create your character nickname same as your account name or forum name?
If you asking why did I setting this question is about to get improvement for undefined question to warmane email.
Trying to tell the truth that i have for my old character giving them friend list names, ip address i do not what more open forum topic also no one trying to help. They telling me on email your character name is not associates to your account that associates to other account with that name same as my character name.Have been playing 2-3 years on this email-account also never shared when i log in after long period 1 year ago my character was removed but existed in bracket's 1().Also asking them if they mind that mine character is belongs to other account who do not owns to me why i have this account created 2 year's ago and what i did that period only create for fun i am confused did you?Asking them what existed on this account and they do not know also have history of ip address who i owns but their system for restoration is broken so they associated by their minds because telling me character name is same as account name i do not even mind that when i create character you know better.
Also that character under 75 level cannot be restored but this is 80 level played by me and they telling me account name do not associates to that character?!
Do not what to make more feeling powerless in depression of them to telling that i own belongs to other...
I wanna know guys from you to have this issue same as mine what you gonna make?
If you have question for me ask me free i am opened to discussion with you..