Account of a Friend of mine

Hi,

A Friend of mine had an Account here on Warmane and cant remember his email nor the password.
He tried to recover through warmane [email protected]. He also Send them everything, the Account Name & the exact time and date he Donated to the Account.
He doesnt get his Account recovered just because he cant remember an old email?..which was the respond.
I mean i also cant remember my emails i used several years ago.

Is there nothing that is possible? I mean im just trying to help him tho.