Missing weapon - Shivering Felspine

Last night I logged off with my fishing pole equipped and I still had my polearm in the bag. I logged on right now and I don't have the polearm in my bag and the fishing pole was un-equipped on the place where Shivering Felspine was, so now I lost my weapon, please check the logs because i'm sure I didn't delete it. Can you somehow bring it back please?

Also, I couldn't get the TICKET because I only have a ban appeal option and I have a missing item.

Kind regards, Anoldor.

Unfortunately only items bought with coins can be reclaimed if lost. Were your bags full when changing equipment? Normally the server mails back anything lost that way.

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Originally Posted by Repost

Unfortunately only items bought with coins can be reclaimed if lost. Were your bags full when changing equipment? Normally the server mails back anything lost that way.

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I didn't see the mail still and my bags were almost empty. It just replaced the polearm with the fishing pole, so I guess I'm screwed right now. Thanks anyway.