Name lock

Hello,
i would like to know if there is something wrong with the name lock i have on my account.
I'm aware of this 'name lock' that it has now, but i believe there has passed over a month and it is still locked.

Please i would be very gratefull if this small problem is solved.

Thank you in advance.

PS: Sorry for any grammar mistake, english is not my mother language

EDIT: I've managed to create the character with the name i though it was somewhat bugged from the name lock. This post can be locked, deleted, whatever happens to solved 'problems'.
Thank you