Donation Failed

I have tried to donate 10 eur today. It was stuck at something like "verifying transaction" for like an hour, and after I refreshed the page, the coins were nowhere to be found and neither the premium status is. My money is gone of course, which is very convenient. I really would like someone to help me resolve this and to get my money's worth, or at least give me my money back, since this is the worst that could have happened. I cant understand why donating is so damn hard here

Btw i have verification messages that i paid the money if that would be of any help. And please, don't tell me it's not your problem, at least tell me what to do in this situation.