Donation went wrong...

I tried to donate 10 dollars but something went wrong... I respond to the email wich says me that i paid this
===Hello!
===I have donated but after an hour im still not recieving the points and the rights to log without queue.. What's the problem?
===My warmane account is marian********. Registered to this email."

This is what i recieved as a respond after that:
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Hi,

Thank you for reaching out to us.

We have partnered with the website to process payments for you. To know more about us, kindly visit:
https://www.paymentwall.com/about

Please be advised that your payment account is currently on hold due to a recent activity that needs to be verified. Hence, your order ******** was canceled, and the transaction that shows pending on your account should completely disappear from your transaction history as we will not be collecting the funds from your bank. The availability of funds, however, depends on your bank's processing time. Kindly contact your bank to further assist you in tracking the funds.

To ensure faster processing of payments in the future, necessary documents are needed to complete your payment account verification. In this regard, we have listed the following items that require your attention:

1. It appears that we have only received the front copy of your ID. Can you also please upload the back copy showing all four edges?
2. Kindly confirm the owner's name of the virtual card provided.

In your reply, please attach the documents in picture format (JPEG, PNG, etc.) Each file must be 10 MB or less.

Please be advised that we follow strict procedures to ensure that your personal and financial information remain secure. For details, please visit https://www.paymentwall.com/privacypolicy.

We hope to hear from you soon.


Best,
Paymentwall Verification Team
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I have send them images of my id card and bank card. What else i should send? Can someone show me an example of the images they want?
What should i do?

From the message, they are talking as if you had only sent the front of the ID, and they require one of the back as well and "showing all four edges." If you mean you already sent that, not sure what they are complaining about.