game freeze after taking quest, every time i log in the game is frozen and fails

game freeze after taking quest, every time i log in the game is frozen and fails
i tried to unstuck its the same but character appears in hs location, however its so frozen nothing works, timers dont move, chat dont work, after another login timers have changed but still frozen, cant move or do anything at all only move mouse around
quest is escort one bear in southern darkshore, freeze appeared the moment i took the quest