Donation Problems

Hello, so I tried to donate today using my card, which is a prepaid visa card I use through a temp agency. When going to donate the transaction does not complete on the website, so I called my card to try to authorize it. The card company said everything is pre-authorized so its on Paymentwalls end. When going to payment wall, now all 3 attempts at trying to donate ( The bank told me to retry after the refreshed my account ) are showing up in the transaction history as "Initiated" but nothing has happened on my banks end. What is going on ?!?! someone pleas help! I have been stuck in que all day as my power went out and I was put back into que...