Suspended/Hacked account

Hello,

I just decided to log into my account and check my characters. Unfortunately, I was surprised to see that my account is somehow suspended. I have not logged in from a long time and the IP address which is banned due to advertising is not even familiar to me, it is from a different country.

How can I remove the suspension and re-activate my account? Please someone with a similiar issue in the past to give me advise and help me out! I really want to get my account back. The IP address is from Ukraine, while I live in Bulgaria.

I cannot even open a support ticket - Support is unavailable due to an IP Ban that exists on this account.
The reason for the ban is Advertising.

Your IP Address (188.163.92.249) has been terminated due to Advertising
Account status: Suspended
Last seen: 244 days ago from 188.163.92.249

inetnum: 188.163.92.0 - 188.163.92.255
org-name: Golden Telecom LLC
org-type: Other
address: 15/15/6 V. Khvojki str.
address: 04080
address: Kiev
address: UKRAINE
abuse-mailbox: [email protected]

Thank you in advance!

Best regards,

Steve.