My account was banned by mistake

Hello! My 2 account banned mistakenly. I paid money for them to make a VIP. In a private office is no cause and the time of the ban. It only says "Your account has been terminated due to Theft 43163". But I did not steal anything, I did not engage in illegal activities that could lead to the loss of my accounts. These characters I only went to raids with the Guild and nowhere else. Please disassemble my accounts, it all happened by mistake. Characters Myrzika and Babaykoo.

I wrote to technical support, but no one answers

on the forum there is no information where someone accused me of stealing. you banned me illegally and unfairly. I didn't steal anything. Send me proof that I stole something.