is there any option to get back my char from molten ?

is there any option to get back my char from molten on lorderon ?

all molten characters were lost. you'll have to start over if you wish to play here now.

Is there a way to recover the donation aspect of an account from molten?

Back then yeah, we gave compensations to everyone who stayed with us. Five years later is a bit overstretch.

I did Its my wifey and kid now lol. My wife tells me that her account was already authenticated but she can't remember her password. Her forum login for molten is an email that she has access to but the forgot my password shes not receiving it there.