Death issue

Hello,

I've sent in-game ticket about the issue, but I've read somewhere it usually takes several days to respond.

The issue is: I entered Blackrock Depths dungeon and died. When I came to revive, my ghost fell into the lava.
On the side of "the pool" there's a chain, and you're supposed to get on him and climb back. But when I start climbing, I fall through the chain.

I asked to be revived at the safe location.

I'm writting about this, hoping someone will help me soon. Thanks for the understanding and I'm hoping for the fast reply.

My Account> Services> Free> Unstuck

Thanks a lot! It helped.