help, i cant revive

I´ve been killed when my internet goes down and when i came back i couldn revive, nor move nor talk whit the angel.

Try the character unstuck option on the website from My Account -> Services -> Free

thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu <3 lov ya