Missing character - please help !!!

I have a problem, i don't know if this is the proper place to ask, but my character has gone missing just all of a sudden, when i enter game menu its all blank (i only had one character). My character name was Pugzy, I played a lot and its not the first time something similar happened tome so if anybody could help me I would be very grateful, as I am growing frustrated at the moment. I like the server and the community very much and would be most grateful if somebody could help me.

Kind regards,
Pugzianne