Serious problem with Warmane support. Need a solution.

Hi,

At this moment I'm just really dissapointed with the support I'm getting from Warmane.

I donated on September 8, 2019 300 eur. For an internet error, I ended up getting 2 charges of 300 eur. I opened a ticket, and warmane staff solved it quickly (I am grateful for that).

The problem was, at the same moment the coins from doubled donation were deleted from my account, I got a ban too for fraudulent payments. Day 11 of September.

I can understand that is a mistake, maybe caused by some automatic process or human error, but the problem is that today, Day 27 of September, I'm still banned, and the last response I got was the 14th of September.

I writed to some Staff members via PM, and the answer was just "be patient", I writed to [email protected], and I got no answer, I opened another ticket for ban appeal, and got no answer...

Now, I'm just really dissapointed, because I donated 300 eur just to get banned for no reason and get ignored. I donated other times too so I was supporting the server since long ago but the first problem I had here, and it doesn't seems that warmane cares at all.


Warmane is a company after all, and we are the customers. I'm getting a really bad atention to solve a problem that was not my fault. So, who can I speak with, to solve that problem, and to be sure that takes a look at this process so nobody has this problem too in the future?

Thanks.

Quote:

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Originally Posted by Kstx

Hi,

At this moment I'm just really dissapointed with the support I'm getting from Warmane.

I donated on September 8, 2019 300 eur. For an internet error, I ended up getting 2 charges of 300 eur. I opened a ticket, and warmane staff solved it quickly (I am grateful for that).

The problem was, at the same moment the coins from doubled donation were deleted from my account, I got a ban too for fraudulent payments. Day 11 of September.

I can understand that is a mistake, maybe caused by some automatic process or human error, but the problem is that today, Day 27 of September, I'm still banned, and the last response I got was the 14th of September.

I writed to some Staff members via PM, and the answer was just "be patient", I writed to [email protected], and I got no answer, I opened another ticket for ban appeal, and got no answer...

Now, I'm just really dissapointed, because I donated 300 eur just to get banned for no reason and get ignored. I donated other times too so I was supporting the server since long ago but the first problem I had here, and it doesn't seems that warmane cares at all.


Warmane is a company after all, and we are the customers. I'm getting a really bad atention to solve a problem that was not my fault. So, who can I speak with, to solve that problem, and to be sure that takes a look at this process so nobody has this problem too in the future?

Thanks.

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"Q: My account is suspended for payment fraud. Why?
A: A. PaymentWall blocked your donations resulting in the account being suspended. If the message is from our site, then please create a support ticket. Otherwise you will need to contact PaymentWall.
B. Email [email protected] & list your account name."

Quote:

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Originally Posted by nodokadark123

"Q: My account is suspended for payment fraud. Why?
A: A. PaymentWall blocked your donations resulting in the account being suspended. If the message is from our site, then please create a support ticket. Otherwise you will need to contact PaymentWall.
B. Email [email protected] & list your account name."

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That was not my problem. Warmane solved the double charge on donation, but when doubled coins were deleted, my account got banned too. And I alredy opened a ticket and sent an Email, but got no answer since 14th of September.

bump for support, crappy situation for sure

no sense bumping a forum thread. the 2 methods for support are the email and opening a ticket on the website. you can try sending a 2nd email/ticket.

bump he deserves help