WotLK Lost items and IP banned

Hi all, this is my 1st post on forum here. I havent played here half a year (was on retail). So when i logged in, i saw that my priest and warrior (2 best-geared chars) are fully naked. Another alts, which are just 80 lvl without normal gear are ok.When i logged to website to change password and write support ticket, etc, i saw that my account was IP banned for Advertising :/ . Nice news when i was offline for so long. So, question is what to do? Can i have atleast account unban? Dont even say anything about lost gear. P.S sry for my bad english