Unable to start 'A Hunter's Path' Questline

When I visit the NPC, Jacoste, to obtain the quest-line, it is not available for me. I've sent in a couple different tickets in-game about it, each time I get the response "I was unable to contact you when you were online". I've legit been online ~16 hours waiting on a response. [This is not the first time they have sent me this copy-paste style response]. I'm not entirely sure if I'm missing something. I leveled up another hunter to level 10, and the quest was available. I joined parties with the two accounts and the hunter I want to keep using is unable to accept the quest when it's shared. Normally I would just delete the toon and start over but I've done quite a bit of exploring and got flight paths set up. I leveled up my leatherworking, skinning, fishing, cooking and first aid. It would be less than ideal to lose all the progress I've made over something like this .

https://ibb.co/JKMCkkj
https://ibb.co/kXxFTMR

[Photos of the NPC not having the quest and the generic response received from the GM]