IP banned, can log in

Can't log into my account, because it's "Your IP Address has been terminated due to Advertising".

Didn't advertised anything and didn't used that IP adress at all, how it may have happened?

And how should i know when this ban expires? Have never violated rules of the realm for 5 years and its strange to get ban for nothing : /

send an email to [email protected] for support

how long it usually takes to make some decision?

Ban appeals have the longest wait times.. Min. 6-7 days until you receive a response.