going molten to warmane

hello guys,
i have already mails about that but iwanna write forum to,
my account was 2894101 in molten and i was donor,
i changed it to 2894101a when molten closeing, and now my chars are gone and i am not donor now,
you know my mail adress, please help for recovery my chars,

You will not get your chars back. More than 4 years have passed since Moltdown.