HELP! ive been hacked and got my IP address banned

Hi, I have an account that I haven't used in a couple years. I recently tried logging in to try playing again however, I was unfortunately greeted with an IP bad for advertising. I have no problem with creating a new account but I have had the old account since 2011and had a lot of achievements, high end gear and characters on it and would really appreciate some assistance with retrieving the old account from the IP ban.

Hope to get some assistance soon please.

send an email to [email protected] for support